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During the warranty period, loan equipment is provided free of charge.

Out of warranty and depending on availability, we can provide loaner machines at a fee.

We generally offer a one-year warranty on all our equipment, occasionally we offer extended warranties which would be detailed on your initial invoice.

Every manufacturer has different approved products, please contact us if you would like the relevant approved products for your machine.

Lithium batteries have become an integral part of our lives, powering everything from smartphones and laptops to your Imaging Equipment. This can be both a blessing, by providing essential portability and operation of equipment, and a curse as these batteries are expensive and will need to be replaced at some point.

Avoid Extreme Temperatures:

Lithium batteries are highly sensitive to temperature fluctuations. Exposing them to extreme heat or cold can significantly impact their performance and longevity. Keep your battery away from direct sunlight, hot environments, and freezing temperatures. Ideally, store and operate lithium batteries within a temperature range of 15°C to 25°C to maintain their efficiency.

Maintain Moderate Charge Levels:

Lithium batteries do not require deep cycling (fully discharging and then fully charging) as older battery technologies did. In fact, deep discharges can harm lithium batteries. Instead, aim to keep your battery’s charge level between 20% and 80% whenever possible. Frequent shallow discharges and charges are preferable to infrequent deep cycles.

Beware of Overcharging:

Overcharging a lithium battery can lead to irreversible damage, decreased performance, and even safety hazards. Most modern lithium batteries come with built-in protection circuits that automatically cut off charging when the battery reaches its full capacity. However, it’s still advisable to unplug the charger once the battery is fully charged. Avoid leaving the battery plugged in overnight or for unnecessarily extended periods.

Use the Right Charger:

Always use the charger specifically designed for your lithium battery. Using an incompatible charger or a charger with incorrect voltage or current specifications can damage the battery or cause it to overheat. If you misplace the original charger, purchase a reputable replacement from the manufacturer or an authorized reseller.

Store Properly:

If you need to store your lithium battery for an extended period, ensure it is stored in a cool, dry place with a charge level between40% and 60%. Avoid storing batteries at full capacity or fully discharged, as either extreme can lead to capacity loss or degradation over time. Periodically check the battery’s charge level during storage and recharge if necessary to maintain the optimal range.

Avoid Mechanical Stress:

Protect your lithium battery from physical damage and excessive vibration. Avoid dropping, crushing, or subjecting the battery to undue force. Damaging the internal structure of the battery can compromise its performance and safety.

Update Firmware and Software:

For devices that rely on lithium batteries, keep the firmware and software up to date. Manufacturers often release updates that improve battery management algorithms, leading to better efficiency and longevity.

Proper care and maintenance are essential for maximizing the lifespan of your lithium battery. By following these guidelines, you can ensure optimal performance and extend the battery’s lifespan. Remember to keep it at moderate charge levels, avoid extreme temperatures, use the right charger, and store it correctly. With these practices, you can enjoy the full potential of your lithium battery and make the most of your devices or electric vehicles for years to come.

To make the most of these high-performance energy storage devices, it’s crucial to understand how to properly care for and maintain them. By following a few simple guidelines, you can maximize the lifespan of your lithium battery and ensure optimal performance for an extended period.